Shipping policy

We sincerely appreciate your purchase from PATRYCJA BARBARA KRYJAK, a professional online store focused on bags, luggage and daily bag accessories. Our core service principle is to prepare every customer’s order meticulously, package all bag products securely for transit, and ensure stable and timely global delivery. The following shipping regulations apply to all orders placed through our official store platform.

1. Order Processing Time

All successfully confirmed and fully paid bag orders will be processed, packaged and ready for dispatch within 1 to 3 business days. Processing periods exclude weekends and all official public holidays in Poland, during which order preparation services are suspended.
During peak sales seasons or periods of high order influx, order processing schedules may be slightly prolonged to guarantee packaging quality. We will actively send email notifications to customers once any notable delivery delay occurs, keeping buyers updated with the latest order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees are calculated dynamically based on each order’s package size, gross weight and final delivery destination. The exact shipping cost will be clearly displayed and confirmed on the checkout page before customers complete payment procedures.
Our standard shipping service requires an estimated 15 business days for delivery after package dispatch. All stated delivery durations are reference values only. Actual delivery speed may be affected by courier service delays, customs inspection procedures, extreme weather events, regional logistical limitations and national holidays of destination countries.

3. Shipment Confirmation and Order Tracking

Once your order is fully processed and officially dispatched to the logistics carrier, you will receive an automated confirmation email containing professional shipment details and an exclusive tracking code for your package.
Tracking system data will not synchronize immediately after dispatch. Complete tracking information is usually activated and updated within 24 to 48 business hours. Temporary unavailability of tracking data does not indicate package exceptions or delivery failures.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting precise, complete and valid recipient and shipping address information during checkout. Please double-check all address details carefully to avoid delivery obstacles.
PATRYCJA BARBARA KRYJAK assumes no responsibility for misdelivery, delayed delivery or package returns caused by wrong, incomplete or invalid address information provided by customers. If the package is returned due to address errors, the customer shall bear all additional reshipping charges for secondary delivery arrangements.

5. Lost or Damaged Packages

If your package is confirmed lost during transit, please submit a formal support ticket to our customer service team within 3 calendar days counting from the scheduled delivery date. Our team will launch a full logistics investigation to resolve the issue properly.
If you receive damaged, scratched or defective bag products due to transit extrusion or collision, please contact our support team within 24 hours after package receipt. You must provide high-definition photos of damaged goods and original packaging for verification. We will evaluate each case individually and deliver targeted solutions efficiently.

6. Product Care and Usage Notice

All bag and luggage products in our store are manufactured with diverse materials including leather, canvas and synthetic fabrics, each with unique daily maintenance standards. We recommend all customers to strictly follow the professional care guidelines attached to each product to maintain the product’s appearance, texture and service life.
We will not be liable for product damage, fading, deformation or structural breakage caused by improper daily use, incorrect cleaning methods, private modification, rough handling or any behavior that violates official product usage specifications.

7. International Shipping and Customs Notice

For all cross-border international shipments, local customs authorities of the receiving country may impose import duties, consumer taxes and other administrative fees in accordance with local trade laws and policies.
All customs-related charges and import taxes are the exclusive obligation of the order recipient. These additional fees are not included in product prices or basic shipping fees. Our store has no authority to interfere with customs inspection standards, tax calculation rules and fee collection processes of various countries.

8. Contact Information

If you have any questions, suggestions or disputes regarding our shipping policy, order delivery status and after-sales services, please feel free to contact our professional customer support team via the official channels below:
Trade Name: PATRYCJA BARBARA KRYJAK
Phone Number: +48 78 454 22 92
Email: service@electrozynq.shop
Physical Address: Zbożowa 115, 20-834 Lublin, Poland